Refund & Cancellation Policy
Last updated: July 22, 2026
1. SaaS Software Subscription Refunds
theqt.in SaaS subscriptions (Weekly, Monthly, 60 Days) are billed in advance to activate digital menu services, KDS routing, and management software. Prepaid subscription charges are non-refundable. Tenants may cancel subscription renewals at any time via the Owner Dashboard, and full platform access will remain active until the end of the prepaid billing cycle.
2. Customer Order Payments & Diner Refund Disputes
Customer payments for food and beverage orders are processed directly using the restaurant owner's personal Razorpay account credentials. theqt.in does not hold, route, or collect customer food funds. Any requests for food order refunds, dish quality cancellations, or table bill adjustments must be handled directly with the restaurant management.
3. Billing Technical Support
If you experience duplicate charges, technical gateway errors, or subscription billing discrepancies, please reach out to our support team at support@theqt.in. Valid technical errors will be investigated and settled within 7 business days.